Monday 3 May 2021

Excellent Customer Service


My cracked windscreen was replaced this morning and I now have a lovely new (very clean) windscreen.

I approached Smith & Smith to do the work and have nothing but praise for their friendliness, helpfulness and professionalism. 

They took care of all the insurance claim side of things, and I didn’t even have to go to the workshop as they came round to the house to do the job.

We had our first frost this morning – and I know some of you will snigger at what we call frost!  It was barely visible on the grass, but there was definitely a tinge of the white stuff there.

NIWA (the National Institute of Weather and Atmospheric Research) are forecasting a dry and warmish winter ahead for most of the country, but, if we get the chance, we are actually looking forward to being able to light the fire again and snuggle up by its warmth.

Smile and be happy 😊



  1. I am glad you had a better experience with Smith & Smith than we did.

  2. We don't have a fireplace but we have a heatpump however cos it's been so mild up here we haven't had to use it yet.

  3. Haven't your flowerbeds come on well in the year or so we've been reading your blog. Summer is great but the turn of seasons adds interest to life and winter has itz benefits too (includung fireplaces - something Mr T is very much in favor of and went to great lengths each day to remind us to light it.) Xxx Greeting to Mittens and Molly from Mr T

  4. Yes, replacing a windshield is pretty easy these days.

  5. Hello,
    I see lots of commercials for windshield replacements, they do make it easy. They even come to the car.
    The fire sounds cozy. Take care, have a happy new week!

  6. Wow, they came to your house for the job?! Cool.
    And... cool. 5C here. In May! We should have at least 15more on top!

  7. There is just something about a fire.. five had a fireplace I woukdvprobabky light a fire inbsummer.

  8. Frost is not unusual for us well into spring. A cosy fire is always nice.

  9. It is Spring here and it is very cold we had frost not long ago.
    Glad you could change your windscreen .

  10. If you have frost that is the best kind! WE are still getting freezes in the mornings:(

  11. Me alegra que todo fuese bien. Un beso.

  12. Happy customers are the best publicity for any business!!!!!!!!!

    Mmmmm, frost hu? -smile-

    Just kiddding.... From the North country.... -smile-

    🌷🌷"Blogs are little First Amendment machines."🌷🌷

  13. They actually came to your house to replace the windshield!! Amazing. I don't think we'd get that kind of service here.
    Yes, fires are a definite cold weather pleasure!

  14. We have had two frosts here.... I don't mind now I have a heater and there are sunny days afterwards.
    I have also had great service from S&S - well, their local agent...
    Stay safe

  15. That is good service. I hope you are luckier than I was though. I had three replacements in 10 years when I lived in New Zealand.

  16. Hahahahahahha oooops sorry, just laughing at your frost! Come and visit Canada in January!!!!


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